Faqs

Frequently Asked Questions

Find answers to common questions about our property management services for owners, agents, residents, and applicants.

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General

How do I contact your team?

You can reach us by phone, email, or through the contact form on our website. Property owners and residents can also message us directly through their portals.

General

Is there a long-term contract?

Our management agreements are designed to be straightforward and transparent. We'll review all terms with you before onboarding.

General

Do you provide online portals?

Yes. Both owners and residents have secure online portals for payments, maintenance requests, documents, and communication.

General

How quickly can I get started?

Most properties can begin onboarding within just a few days after your management agreement is signed.

General

Why choose Sync Property Management?

We combine modern technology with responsive communication, transparent reporting, and proactive management to protect your investment and simplify property ownership.

Are pets allowed?

Pet policies vary by property. Please check each listing for specific requirements.

Applicants

Can I have a co-signer?

Some properties allow qualified co-signers depending on the application requirements.

Applicants

How much is the security deposit?

Security deposits vary by property and will be listed with the rental.

Applicants

Do you run background checks?

Yes. Applications include credit, criminal, eviction, and income verification.

Applicants

What documents do I need?

Government-issued ID, proof of income, recent pay stubs or bank statements, and any additional documents requested during the application process.

Applicants

How long does application approval take?

Most completed applications are reviewed within 1–3 business days.

Agents

Will you help my investor clients buy more rentals?

Yes. We work with investors throughout their ownership journey and can provide rental analysis, investment guidance, and long-term property management support.

Agents

Can I refer multiple properties?

Yes. We welcome referrals for single properties or entire portfolios.

Agents

Can I refer out-of-state investors?

Absolutely. Many of our clients live outside Orange County, making them ideal candidates for professional management.

Agents

How are referral fees paid?

Referral fees are paid after your referred client signs a management agreement and all qualifying conditions are met.

Agents

Do I lose my client to Sync Property Management?

No. Your client remains your client. We simply manage the property while you maintain the relationship for future sales opportunities.

Residents

Who do I contact after hours?

For maintenance emergencies, follow the emergency instructions provided in your lease. For non-emergency questions, we'll respond during normal business hours.

Residents

How do I apply for a rental?

Once you've found a property, click Apply Now and complete the online application.

Residents

Can I schedule a showing online?

Yes. Browse available rentals and schedule a showing directly through our website.

Residents

Can property owners get a rental assessment?

Yes. Property owners can request a free Rental Management Assessment through our website to receive personalized recommendations.

Residents

How do I check my application status?

After submitting your application, we'll review all documentation and contact you as soon as a decision has been made.

Residents

How do I pay rent?

Rent can be paid securely through the Resident Portal using bank transfer or other available payment methods.

Residents

What counts as an emergency?

Emergencies include active water leaks, no heat or AC during extreme weather, electrical hazards, gas leaks, flooding, fire, or anything that poses an immediate safety risk.

Residents

How do I submit a maintenance request?

Submit a maintenance request through our online Maintenance Request page anytime. Include photos whenever possible so we can diagnose the issue quickly.

Owners

How do I get started?

Simply request a Free Rental Management Assessment. We'll evaluate your property, discuss your goals, and recommend the best management plan.

Owners

What types of properties do you manage?

We manage single-family homes, condos, townhomes, and small multifamily investment properties throughout Orange County & Southern California.

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Owners

How quickly do you respond?

We aim to respond to all owner inquiries within one business hour during business hours.

Owners

Can I approve repairs before work begins?

Yes. For non-emergency repairs above your approval threshold, we'll contact you before authorizing the work.

Owners

What happens if a tenant has a maintenance emergency?

Our team coordinates emergency maintenance 24/7. We dispatch qualified vendors immediately and keep you informed throughout the process.

Owners

How do owner statements and reporting work?

Owners receive monthly financial statements, maintenance updates, income and expense reports, and year-end tax documents through the Owner Portal.

Owners

Do you mark up maintenance?

No. We believe in transparent maintenance pricing. You'll receive vendor invoices without hidden markups, and we'll always recommend cost-effective solutions.

Owners

Do you work with out-of-state investors?

Yes. Many of our owners live outside Orange County or outside California. We handle every aspect of managing your property while keeping you informed through regular updates and detailed reporting.

Owners

What areas do you serve?

We currently specialize in Orange County, California, focusing on professionally managing high-quality residential rental properties throughout the region. However, we do serve other counties in Southern California like Los Angeles, Riverside, San Bernardino, and San Diego.

Owners

How Much Does Property Management Cost?

Our full-service management starts at 8% of collected monthly rent with no hidden fees. We also offer transparent leasing and renewal pricing. During your free management assessment, we'll recommend the best plan based on your property and investment goals.